Hotel Services

Check-In / Check-Out - Check-in time is from 3 pm onwards and checkout time is at 12 noon. Should you arrive prior to 3 pm, our guest services department will be pleased to store your luggage until your room is ready.

Concierge - Located in the main lobby, our award winning concierge team is available 24 hours a day to assist you in making the most of your stay in Makkah. From organising sightseeing tours to arranging dinner and travel reservations, as well as providing insight on cultural places to visit for a glimpse of Middle Eastern life, our international team will ensure that every detail of your trip is experienced to its fullest.

Elevators - There are fourteen guest elevators located throughout the hotel

High Speed Internet Access - Guests may access the Internet through dedicated computers at the Business Centre and public areas or in the privacy of their guestroom.

FREE In Room Safe - All guest rooms have an in-room safe that can hold a laptop computer.

Laundry - Laundry services are available 24 hours a day, including specialised services upon request.

Parking - Self parking options are available, including complimentary valet parking for in-house guests.

Pre-Booked limousine services: We offer an excellent range of luxury cars that provide comfort to ensure guest safety and satisfaction.

Shops - A range of shops are located on the ground floor of the hotel, including a gift shop, florist and a leading Arabic jewellery.

Wheelchair Accessibility - fully wheelchair accessible in all public areas as well as accessible rooms for the physically challenged